FAQs and Policy

FAQs AND POLICY

Questions on booking

Any cancellation / amendment within 14 days prior to check in date will cause forfeited in deposit.
You must go through the booking agent/website that you went through in order to change your reservation.
You may do so by writing an email to booking@thecrib.my for both changing date and cancellation. New check in date is subject to room availability.

Questions on rooms and facilities

Each apartment has 1 bathroom with toilet.
Yes. Strictly only 1 extra bed is allowed for each units and at a charge of RM50 per night.
Yes. We provide baby coat for kids below 3 only.
Yes, various parking slots are provided at a flat rate of MYR 10 per day and is subject to availability, which under the management of Fairlane Residence.
All our rooms are non-smoking rooms and if you would like to smoke, the apartment has designed area for smokers.
We provide wireless internet device to let our guest stay connect to internet at a fee of RM18 per day. However, we only have limited devices so please request for it earlier.
We provide wireless internet device to let our guest stay connect to internet at a fee of RM18 per day. However, we only have limited devices so please request for it earlier.
The Crib Residence @ Bukit Bintang is a 15-minute walk from the Golden Triangle Area and a 20-minute walk from KL Tower. It is a 45-minute drive from both Kuala Lumpur International Airport and the Budget Terminal (LCCT).
Sorry we don’t offer any room service but there are local restaurants within a 10-minute walk away.

Questions on check in and check out procedure

Your check in place is at Fairlane Residence and when you reach the lobby, you may tell our security on duty that you are guests of The Crib Residence. Our staff will pick you up from the lobby and lead you to your room.
The check in time is strictly between 14:00 hour (2pm) and 20:00 hour (8pm). Any check in after 20:00 hour will not be entertained and payment will be forfeited, unless special arrangement have been made in writing to The Crib Residence 48 hours before arrival and The Crib Residence have agreed and reverted back in writing. Check out time is at 12:00 hour (12:00pm).
Yes. We collect a refundable deposit of RM200 upon check in and can pay using either credit card or cash.
We strongly recommend our guests to plan their trip according to our check in time. If circumstances that cannot be foreseen, we are always welcome to assist and let us know 48 hours in advance. Charges may apply of up to one night’s room and tax may apply.
Late check out is not recommended by The Crib Residence as our apartments are spacious and takes time to make sure it is clean up before next check in. If it is really necessary, we recommended our guests to book another night to avoid back to back check in. Otherwise, an late check out fee in an amount of up to one night’s room and tax may apply.

Other questions

No. We do not allowed pets due to some guests allergy, deceases and halal purpose.
Yes, we can help to arrange transportation at a rate from MYR110.
No there is no additional fee to use the facilities and feel free to enjoy during your stay!